Complaints Handling

Sequoia Insurance Brokers are committed to the fair, transparent and timely resolution of disputes. We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice.

Sequoia Insurance Brokers has a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A 91) of the Corporations Act 2001.

As part of the commitment, we subscribe to the Australian Financial Complaints Authority, an external dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

Please contact us if you have any complaints about our services.

The Compliance Officer
Sequoia Insurance Brokers Pty Ltd
Suite 10A, 3 Male Street, Brighton VIC 3186

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Australian Financial Complaints Authority GPO Box 3, Melbourne, Vic 3001
800 931 678